Where to Look for Help
Email firstname.lastname@example.org and describe the problem — I'll do my best to help.
If you need priority support with guaranteed fast response time, please consider upgrading to the Pro version of Poedit.
Personal support is part of the package and emails from Pro users go straight to the top of my inbox immediately.
Tweet to @PoeditApp (although email is probably better for anything more complicated).
If you are familiar with OSS development and GitHub and have experience filing bugs, you can use the bug tracker at GitHub to file bugs or submit PRs (the help address is a better place for suggestions and questions, though).
Lost License Key
If you forgot your license key, retrieve it here.